REFUND POLICY

Thank you for shopping with Nexgen Worldwide. We strive to provide the best shopping experience for our customers. If you’re not fully satisfied with your purchase, you may be eligible for a refund under the following conditions:

  • Refunds are only applicable for items that meet the criteria outlined in our [Return & Exchanges Policy].
  • To qualify for a refund, your request must be made within 14 days of receiving your item.
  • The refund will be processed after we receive and inspect the returned item to ensure it is in compliance with our return guidelines.

Depending on the circumstances, customers can choose from the following refund methods:

  • Full Refund to Original Payment Method: A complete refund to the payment method used during purchase (e.g., credit card, PayPal, etc.).
  • Store Credit: If preferred, we can issue store credit for the value of the item, which can be used for future purchases.
  • Partial Refund: In certain situations, such as where the returned item is not in its original condition or missing packaging, a partial refund may be issued at our discretion.
  1. Once we receive your returned item, we will inspect it and notify you if the refund is approved.
  2. Upon approval, we will process the refund within 14 working days.
  3. The refund will be credited to the original method of payment or issued as store credit, depending on your choice and the situation.
  • Refunds to your original payment method may take up to 14 working days to appear in your account, depending on your payment provider’s processing time.
  • Store credit will be applied to your Nexgen account immediately after approval.

We reserve the right to deny a refund request under the following circumstances:

  • The item is returned after the 14-day refund window has expired.
  • The item is damaged, used, or missing essential components (unless the product was defective or damaged upon receipt, as outlined in our [Return & Exchanges Policy]).

In most cases, we will cover the return shipping fees by providing a prepaid return shipping label. Original shipping fees are non-refundable unless the return is due to an error on our part or a defective item.

If you have any questions about our refund process or if your refund has not been received after the 14-day processing period, feel free to contact us