1. Return Window:

   • You have 14 days from the date of receiving your order to initiate a return.
     
     

2. Condition of Returned Items:

   • Items must be in original condition with all tags and packaging intact.
   • We reserve the right to refuse returns for items that show signs of use, damage, or alterations that were not caused by Nexgen.
     
     

3. Non-Returnable Items:

   • We currently do not exclude any items from being eligible for returns. However, we may deny returns that do not meet the above conditions.

1. Exchange Window:

   • You can request an exchange within 14 days of receiving your item.
     
     

2. How to Request an Exchange:

   • If you wish to exchange an item for a different size, color, or product, please contact us at [insert contact email/phone number].
   • Exchanges are subject to stock availability. If the desired item is out of stock, we will offer store credit or a refund, per your choice.
     
     

3. Conditions for Exchanges:

   • Items must be returned in the same condition in which they were received, with tags and original packaging intact.

To begin a return or exchange:

1. Contact Us: Email us at [insert contact email] within 14 days of receiving your item.
2. Receive Prepaid Label: After approving your request, we will send you a prepaid return shipping label.
3. Prepare Your Item: Pack the item securely with all original packaging, attach the prepaid label, and drop it off at the nearest shipping location.
4. Return & Inspection: Once we receive the returned item, it will be inspected to ensure it meets the conditions outlined above.

• Processing Time: Once we receive your returned item, we will process the return or exchange within 14 working days.
• Refund Options: If your return is approved, you can opt for:
  • A refund (refer to our [Refund Policy] for details).
  • Store credit for future purchases.
  • An exchange for a different size, color, or product (if available).

If you received a damaged or defective item, please notify us within 7 days of delivery. You may choose one of the following resolutions:

• A full refund or exchange for the same item.
• Store credit for the full amount.
• Partial refund or credit based on the extent of the damage, if acceptable to the customer

• Prepaid Return Shipping: Nexgen will cover the cost of return shipping by providing a prepaid label for all returns and exchanges within the 14-day window.
• Original Shipping Costs: The original shipping fee paid at checkout is non-refundable, unless the return is due to a Nexgen error or defective product.